Warranty & Refunds

Ditto Limited Warranty

Simple Matters LLC (“Simple Matters” or “We”), the creator of Ditto, provides a limited warranty that the Ditto product (including software) (the “Product”) is free of defects in material and workmanship when used as intended for a period of 365 days from the original date of purchase of the Product.

This is a limited warranty and extends to the original purchaser only (“You”). It excludes any damage resulting from abuse, improper use or handling, accident, modifications or unauthorized repairs, or other causes that are not defects in material or workmanship. It is not a warranty or guarantee that operation of the Product will be uninterrupted or error free, or that You will never miss a notification, call or message, or will not lose or become separated, from Your paired device. This warranty, the use of the Product and the use of any app or software related to the use of the Product are also subject to any further limitations stated at dittowearable.com

In case of a covered defect or if You need to return the product for service, please contact us for a return authorization. You must return the Product and the original purchase receipt to us as instructed and as then currently directed on our web site – dittowearable.com – to obtain warranty coverage. We will promptly, at our option and in our sole discretion, repair or replace your Ditto upon receiving it, or issue a refund. We know how much you will come to depend on Ditto and don’t want you to be without it any longer than necessary.

Simple Matters specifically disclaims all other warranties, conditions, representations and the provision of or failure to provide any support or other service, information, software, or related content through the Product or as a result of changes in any third party devices or software. For example, We are not responsible for changes beyond our control, such as changes to your smartphone’s software (We will, however, try to update Ditto software when required). This limited warranty excludes all other express or implied warranties of any type, all of which are specifically disclaimed.

Any warranty imposed by operation of law, or course of trade or dealing, shall be limited to the specific term of this limited warranty. Our liability for any direct or indirect, incidental or consequential damages arising out of the use of the Product, or the failure or inability to use the Product, shall be limited to the original purchase price of the Product. No person may change or expand the terms of this limited warranty.

Some jurisdictions do not allow a limitation on implied warranties or the amount or type of damages, so these limitations may not apply to you. This limited warranty gives you specific legal rights, and you may have additional rights that may vary from jurisdiction to jurisdiction.

For warranty service contact support@simplematters.com
Or contact us at 212 26th Street, #234, Santa Monica, CA 90402 or at 855-817-4675 option 2.

Back to the top